RTM Store Visit

This document outlines the required activities and responsibilities for different management levels during store visits and remote reviews, ensuring consistent operational standards across the network.

I. Store Visit Standards Checklist (Completed by Store Manager)

The Store Manager is responsible for daily adherence to operational standards and should use this checklist to pre-audit the store prior to any higher-level visit.

Standard Category	Checkpoint
A. Customer Experience
	Greeting every guest and walking out to the car
	Speed of Service maintained
	Cleanliness of sales floor and restrooms
	Showroom tire display full
B. Operations & Compliance
	Cash drawer correct and deposits taken daily to the bank
	Inventory accuracy procedures in place
	Wheel installation and spotter process followed 100%
	All required compliance posters displayed
C. Team & Training
	Staff uniform/dress code compliance
	In the moment coaching and specific goals set
	Schedule written to grow the business

II. Store Visit Checklist (Completed by RTM - Regional Training Manager)

The RTM uses this checklist during store visits to assess operational execution, support the Store Manager, and identify regional trends.

RTM Visit Log
Standard Category	Checkpoint
A. People & Leadership
	Store Manager coaching effectiveness observed
	Team morale and engagement level
	Staffing levels and talent pipeline status
B. Financial & Performance
	Review of last week's/month's sales targets
	Properly written schedules
	Review most recent inventory
C. Operational Execution
	Is staff aware of current promotions
	Follow-up on previous visit's action items
	Shop organization/efficiency

III. Store Visit Checklist (Completed by RD - Regional Director)

The RD focuses on high-level strategic alignment, overall store health, and leadership effectiveness during their visits.

Standard Category	Checkpoint
A. Strategic Alignment
	Store performance vs goals
	Is Manager aware of sales and GP goals
	Alignment with company culture and values
B. Risk & Compliance
	Major safety/security risks identified and fixed
	Signature hub up to date
C. High-Level Observation
	Overall customer flow and environment
	Effectiveness of RTM support/coaching

IV. Camera Review (Completed by RD - Regional Director)

The RD utilizes remote camera access to supplement physical visits, focusing on specific operational behaviors and security risks.

Focus Area	Review Objective
A. Customer Interaction
	Adherence to greeting/farewell standards (peak times)
	Team energy and engagement on sales floor
B. Operational Compliance
	Uniform standards in place
	Wheel installation and spotter process in place
	Service manager in place
C. Merchandising/Cleanliness
	Showroom and counter clean and clutter free
	Shop clean and organzed